Bitrix24 Integration
Aelo runs as an embedded application inside Bitrix24. Once installed, every call and chat in your CRM is transcribed, analyzed, and scored automatically — and the results are delivered back onto the relevant contact, deal, lead, or company.
What you get
Section titled “What you get”- Embedded dashboard — open Aelo directly from the Bitrix24 left menu, without leaving your portal.
- Analysis on CRM cards — quality scores, sentiment, summaries, and key moments appear on contact, deal, lead, and company cards.
- Automatic capture — completed calls and closed chats are picked up automatically and queued for analysis.
- Delivery back to CRM — push results to custom fields, Smart Process items, or timeline notes.
- Role-based access — what each teammate sees follows their role (owner, admin, supervisor, agent).
Where Aelo appears in Bitrix24
Section titled “Where Aelo appears in Bitrix24”| Location | What you see |
|---|---|
| Left menu | The embedded Aelo dashboard (Overview, Costs, Delivery tabs) |
| Contact card | All conversations with this contact, quality trend, sentiment history |
| Deal card | Conversations tied to this deal, sale-probability trend |
| Lead card | Initial conversations and qualification scores |
| Company card | Aggregated metrics across the company’s contacts |
| Call detail | Transcript, quality metrics, and key moments for a single call |
Getting started
Section titled “Getting started”- Install the app — follow the Installation Guide to add Aelo from the Bitrix24 Marketplace.
- Set up capture and delivery — configure routing rules and field mapping in the Bitrix24 user guide.
- Connect telephony — make sure call recording is enabled so Aelo has audio to analyze. See Connecting IP Telephony.
Requirements
Section titled “Requirements”- A Bitrix24 account with CRM and telephony enabled (call recording must be on for call analysis).
- Administrator rights on the portal to install the application.
- An Aelo account — you can create one during the in-app onboarding.
Related
Section titled “Related”- Installation Guide — add Aelo to your portal
- Bitrix24 user guide — day-to-day usage, field mapping, routing
- Connecting IP Telephony — supported telephony providers
- Pricing — Aelo is billed by analyzed minutes