Package Feature Matrix

Package Feature Matrix

This matrix shows which customer-visible capabilities are included by default in each package. Packages differ by included analyzed minutes and per-minute rate — not by seats or feature caps. See the pricing page for plan minutes and rates.

Package Matrix

Area	Feature	Status	Free	Starter	Pro	Business	Scale	Enterprise
Core Pipeline	Ingest, Transcribe, Analyze Pipeline	Available	Included	Included	Included	Included	Included	Included
Records	Conversation Records Workspace	Available	Included	Included	Included	Included	Included	Included
Records	Record Reprocessing Controls	Available	Included	Included	Included	Included	Included	Included
Analytics	Analysis Workspace	Available	Included	Included	Included	Included	Included	Included
Review	Analysis Annotations And Reviews	Available	-	-	Included	Included	Included	Included
Review	Human Review Queue	Available	-	-	Included	Included	Included	Included
Integrations	Direct Telephony Sources	Available	-	-	Included	Included	Included	Included
Integrations	Data Source Management	Available	Included	Included	Included	Included	Included	Included
Integrations	Bitrix24 Integration	Available	-	Included	Included	Included	Included	Included
Integrations	Bitrix24 Smart Process Setup	Available	-	Included	Included	Included	Included	Included
Integrations	CRM Import	Available	-	-	Included	Included	Included	Included
Integrations	CRM Fields Metadata Cache	Available	-	Included	Included	Included	Included	Included
Automation	Inbound Routing Rules	Available	-	Included	Included	Included	Included	Included
Automation	CRM Delivery Rules	Available	-	-	Included	Included	Included	Included
UI	Command Palette	Available	Included	Included	Included	Included	Included	Included
UI	Dark Mode	Available	Included	Included	Included	Included	Included	Included
UI	UI Animations	Available	Included	Included	Included	Included	Included	Included
Notifications	In-App Notifications	Available	Included	Included	Included	Included	Included	Included
Notifications	Notification Channel Preferences	Available	Included	Included	Included	Included	Included	Included
Reporting	Email Digests	Available	-	-	Included	Included	Included	Included
Analytics	Analytics Dashboards	Available	Included	Included	Included	Included	Included	Included
Analytics	Call Statistics	Available	Included	Included	Included	Included	Included	Included
Analytics	Missed Calls Analytics	Available	Included	Included	Included	Included	Included	Included
Analytics	Role-Based Dashboards	Available	Included	Included	Included	Included	Included	Included
Search	Global Search	Available	Included	Included	Included	Included	Included	Included
Automation	Alerts	Available	-	Included	Included	Included	Included	Included
Compliance	Incident Management	Available	-	-	Included	Included	Included	Included
Coaching	Agent Performance And Leaderboard	Available	Included	Included	Included	Included	Included	Included
Coaching	Scripts	Available	-	-	Included	Included	Included	Included
Billing	Billing Workspace	Available	Included	Included	Included	Included	Included	Included
Billing	Stripe Subscriptions And Checkout	Available	Included	Included	Included	Included	Included	Included
Billing	Budgets, Credits, Usage, And Margins	Available	Included	Included	Included	Included	Included	Included
Data	Export	Available	-	Included	Included	Included	Included	Included
Prompting	Prompt Builder	Available	Included	Included	Included	Included	Included	Included
Settings	Projects Workspace	Available	Included	Included	Included	Included	Included	Included
Access	Team Members And Invitations	Available	Included	Included	Included	Included	Included	Included
Access	Embedded Access Requests	Available	-	Included	Included	Included	Included	Included
Onboarding	SaaS Onboarding Wizard	Available	Included	Included	Included	Included	Included	Included
Onboarding	Embedded Bitrix24 Onboarding	Available	-	Included	Included	Included	Included	Included
Compliance	Consent Management	Available	Included	Included	Included	Included	Included	Included
Compliance	Data Subject Requests	Partial	Included	Included	Included	Included	Included	Included
Reporting	Public Website And Product Docs	Available	Included	Included	Included	Included	Included	Included
Billing	Cost Transparency	Available	Included	Included	Included	Included	Included	Included

See also

• Feature Overview