Package Feature Matrix

This matrix shows which customer-visible capabilities are included by default in each package. Beyond the capabilities below, packages differ by included analyzed minutes, per-minute rate and how many criteria you can keep — not by seats. See the pricing page for plan minutes and rates.

Package Matrix

Area	Feature	Status	Free	Starter	Pro	Business	Scale	Enterprise
Core Pipeline	Ingest, Transcribe, Analyze Pipeline	Available	Included	Included	Included	Included	Included	Included
Core Pipeline	Analysis Verification And Grounding	Available	Included	Included	Included	Included	Included	Included
Core Pipeline	Stage-Aware Scoring — Deal Stage, Outcome & Progression	Available	-	-	-	-	-	-
Records	Conversation Records Workspace	Available	Included	Included	Included	Included	Included	Included
Records	Record Reprocessing Controls	Available	Included	Included	Included	Included	Included	Included
Records	Automatic and Manual Analysis Modes	Available	Included	Included	Included	Included	Included	Included
Analytics	Analysis Workspace	Available	Included	Included	Included	Included	Included	Included
Analytics	Acoustic Voice Metrics	Available	Included	Included	Included	Included	Included	Included
Review	Analysis Annotations And Reviews	Available	Included	Included	Included	Included	Included	Included
Review	Human Review Queue	Beta	-	-	-	-	-	-
Integrations	Direct Telephony Sources	Available	Included	Included	Included	Included	Included	Included
Integrations	Data Source Management	Available	Included	Included	Included	Included	Included	Included
Integrations	CRM Source Reconnect	Available	Included	Included	Included	Included	Included	Included
Integrations	Hybrid Media Source	Partial	Included	Included	Included	Included	Included	Included
Compliance	Customer-Configurable Data Retention	Available	Included	Included	Included	Included	Included	Included
Integrations	Bitrix24 Integration	Available	Included	Included	Included	Included	Included	Included
Integrations	Bitrix24 Smart Process Setup	Available	Included	Included	Included	Included	Included	Included
Integrations	Uspacy Integration	Beta	Included	Included	Included	Included	Included	Included
Integrations	Support Chat Identity	Available	Included	Included	Included	Included	Included	Included
Integrations	CRM Import	Available	Included	Included	Included	Included	Included	Included
Integrations	CRM Fields Metadata Cache	Available	Included	Included	Included	Included	Included	Included
Integrations	Public Upload API	Available	-	Included	Included	Included	Included	Included
Automation	Inbound Routing Rules	Available	Included	Included	Included	Included	Included	Included
UI	Command Palette	Available	Included	Included	Included	Included	Included	Included
UI	Dark Mode	Available	Included	Included	Included	Included	Included	Included
UI	What’s New Release Pop-up	Available	Included	Included	Included	Included	Included	Included
UI	UI Animations	Available	Included	Included	Included	Included	Included	Included
Notifications	In-App Notifications	Available	Included	Included	Included	Included	Included	Included
Notifications	Notification Channel Preferences	Available	Included	Included	Included	Included	Included	Included
Reporting	Email Digests	Available	Included	Included	Included	Included	Included	Included
Analytics	Analytics Dashboards	Available	Included	Included	Included	Included	Included	Included
Analytics	Call Statistics	Available	Included	Included	Included	Included	Included	Included
Analytics	Missed Calls Analytics	Available	Included	Included	Included	Included	Included	Included
Analytics	Role-Based Dashboards	Available	Included	Included	Included	Included	Included	Included
Reporting	Dashboard Highlights	Available	Included	Included	Included	Included	Included	Included
Reporting	Dashboard Quality Block	Beta	-	-	-	-	-	-
Analytics	Objections by Reason	Available	Included	Included	Included	Included	Included	Included
Analytics	Voice of Customer	Available	-	-	Included	Included	Included	Included
Search	Global Search	Available	Included	Included	Included	Included	Included	Included
Automation	Alerts	Available	Included	Included	Included	Included	Included	Included
Compliance	Incident Management	Available	Included	Included	Included	Included	Included	Included
Coaching	Call Quality By Team Member	Available	Included	Included	Included	Included	Included	Included
Coaching	Scripts	Available	Included	Included	Included	Included	Included	Included
Settings	Project Pinned Analysis Config	Available	Included	Included	Included	Included	Included	Included
Billing	Billing Workspace	Available	Included	Included	Included	Included	Included	Included
Billing	Stripe Subscriptions And Checkout	Available	Included	Included	Included	Included	Included	Included
Billing	Budgets, Credits, And Usage Charges	Available	Included	Included	Included	Included	Included	Custom
Data	Export	Available	Included	Included	Included	Included	Included	Included
Prompting	Prompt Builder	Available	Included	Included	Included	Included	Included	Included
Automation	AI Assistant	Available	-	-	Included	Included	Included	Included
Prompting	Project Forbidden Words	Available	Included	Included	Included	Included	Included	Included
Prompting	Custom Call Criteria	Available	Included	Included	Included	Included	Included	Included
Settings	Projects Workspace	Available	Included	Included	Included	Included	Included	Included
Access	Team Members And Invitations	Available	Included	Included	Included	Included	Included	Included
Access	Embedded Access Requests	Available	Included	Included	Included	Included	Included	Included
Access	Org-Hierarchy Supervision	Available	Included	Included	Included	Included	Included	Included
Onboarding	SaaS Onboarding Wizard	Available	Included	Included	Included	Included	Included	Included
Onboarding	Embedded Bitrix24 Onboarding	Available	Included	Included	Included	Included	Included	Included
Compliance	Consent Management	Available	Included	Included	Included	Included	Included	Included
Compliance	Data Subject Requests	Partial	Included	Included	Included	Included	Included	Included
Compliance	Call Compliance Results	Available	Included	Included	Included	Included	Included	Included
Reporting	Public Website And Product Docs	Available	Included	Included	Included	Included	Included	Included
Billing	Cost Transparency	Available	Included	Included	Included	Included	Included	Included

See also

• Feature Overview