This page lists the customer-visible capabilities currently tracked in the Product Feature Catalog. Package availability is a default commercial configuration; your organization may also have role permissions, project settings, or organization-level overrides.
| Feature | Status | Packages | What it does |
|---|
| Ingest, Transcribe, Analyze Pipeline | Available | All packages | Core record lifecycle from ingress through transcription, AI analysis, delivery, and side effects. |
| Feature | Status | Packages | What it does |
|---|
| Conversation Records Workspace | Available | All packages | Record list, record detail, audio access, transcript access, uploads, and per-record metadata views. |
| Record Reprocessing Controls | Available | All packages | Cost estimation, re-analysis, media retry, and workflow-triggered record processing controls. |
| Feature | Status | Packages | What it does |
|---|
| Analysis Workspace | Available | All packages | Analysis list/detail APIs and UI, including summary, metrics, transcript-adjacent context, and re-analysis trigger. |
| Analytics Dashboards | Available | All packages | Dashboard and analytics pages for call volume, quality, and performance views. |
| Call Statistics | Available | All packages | Call statistics page and API for call volume, trends, durations, and operational call metrics. |
| Missed Calls Analytics | Available | All packages | Missed-call analytics view for call outcomes, follow-up gaps, and operational monitoring. |
| Role-Based Dashboards | Available | All packages | Owner, client, supervisor, and agent dashboards with role-specific KPIs and navigation. |
| Feature | Status | Packages | What it does |
|---|
| Analysis Annotations And Reviews | Available | Pro, Business, Scale, Enterprise | Human annotations and review status/feedback attached to individual analysis results. |
| Human Review Queue | Available | Pro, Business, Scale, Enterprise | Queue of records or analyses requiring human approval, with approve/reject actions. |
| Feature | Status | Packages | What it does |
|---|
| Direct Telephony Sources | Available | Pro, Business, Scale, Enterprise | Direct source setup and ingestion for providers such as Streamtelecom, Ringostat, and Binotel. |
| Data Source Management | Available | All packages | Settings wizard and source-management API for available sources, active source, setup, connection test, and disconnect flows. |
| Bitrix24 Integration | Available | Starter, Pro, Business, Scale, Enterprise | Embedded Bitrix24 app, CRM data sync, and delivery paths back into Bitrix24. |
| Bitrix24 Smart Process Setup | Available | Starter, Pro, Business, Scale, Enterprise | Embedded and organization-level Smart Process setup for storing and delivering analysis results in Bitrix24. |
| CRM Import | Available | Pro, Business, Scale, Enterprise | Bulk CRM import initiation, status, cancellation, history, and workflow trigger support. |
| CRM Fields Metadata Cache | Available | Starter, Pro, Business, Scale, Enterprise | CRM field metadata cache used by routing and delivery rule builders for provider-aware field selection. |
| Feature | Status | Packages | What it does |
|---|
| Inbound Routing Rules | Available | Starter, Pro, Business, Scale, Enterprise | Organization-level JSONLogic rules and fallback settings that route incoming records to the right project. |
| CRM Delivery Rules | Available | Pro, Business, Scale, Enterprise | Post-analysis rules that choose CRM target entities and fields to update after analysis. |
| Alerts | Available | Starter, Pro, Business, Scale, Enterprise | Business and system alert rules, events, notification surfaces, and resolution flow. |
| Feature | Status | Packages | What it does |
|---|
| Command Palette | Available | All packages | Keyboard-driven navigation entrypoint in the application sidebar. |
| Dark Mode | Available | All packages | Application theme mode support. |
| UI Animations | Available | All packages | Motion and transition layer for the application shell. |
| Feature | Status | Packages | What it does |
|---|
| In-App Notifications | Available | All packages | Notification bell and dropdown for user-visible events. |
| Notification Channel Preferences | Available | All packages | Per-user notification channel settings and delivery preferences for in-app and external notifications. |
| Feature | Status | Packages | What it does |
|---|
| Email Digests | Available | Pro, Business, Scale, Enterprise | Scheduled owner/admin/supervisor/agent digest emails backed by queues, templates, and unsubscribe tokens. |
| Public Website And Product Docs | Available | All packages | Astro marketing/legal site and Starlight customer-facing documentation under localized docs routes. |
| Feature | Status | Packages | What it does |
|---|
| Global Search | Available | All packages | Search API and command-palette/search surfaces for finding product entities from the app shell. |
| Feature | Status | Packages | What it does |
|---|
| Incident Management | Available | Pro, Business, Scale, Enterprise | Incident CRUD, resolution, and breach-notification workflow tied to records and analyses. |
| Consent Management | Available | All packages | Consent status, grant/withdraw events, embedded consent gate, and organization compliance confirmation. |
| Data Subject Requests | Partial | All packages | DSR request list/create/approve/reject/delete flow, with execution still requiring manual handling. |
| Feature | Status | Packages | What it does |
|---|
| Agent Performance And Leaderboard | Available | All packages | Agent performance metrics, team leaderboard, current-agent performance, and competition summary APIs/UI. |
| Scripts | Available | Pro, Business, Scale, Enterprise | Sales script library, script parsing, project-script assignment, step/phrase management, and adherence scoring. |
| Feature | Status | Packages | What it does |
|---|
| Billing Workspace | Available | All packages | Subscription, usage, credits, and billing controls inside the app. |
| Stripe Subscriptions And Checkout | Available | All packages | Stripe checkout, customer portal, webhooks, subscription status, cancel/reactivate, and embedded billing safeguards. |
| Budgets, Credits, Usage, And Margins | Available | All packages | Budget limits, credit purchases, usage charges, billing summaries, margin reporting, and per-minute pricing plan controls. |
| Cost Transparency | Available | All packages | Usage, unit cost, margin, and budget visibility across billing surfaces. |
| Feature | Status | Packages | What it does |
|---|
| Export | Available | Starter, Pro, Business, Scale, Enterprise | Export controls for charts, analytics, and customer data views. |
| Feature | Status | Packages | What it does |
|---|
| Prompt Builder | Available | All packages | Prompt profile editor and prompt preview tools. |
| Feature | Status | Packages | What it does |
|---|
| Projects Workspace | Available | All packages | Project list/create/detail/settings, project lifecycle actions, project stats, and project-scoped configuration. |
| Feature | Status | Packages | What it does |
|---|
| Team Members And Invitations | Available | All packages | User, team, membership, invitation, role visibility, and invitation-acceptance workflows. |
| Embedded Access Requests | Available | Starter, Pro, Business, Scale, Enterprise | Bitrix24 embedded-user access request flow and platform/admin approval surfaces. |
| Feature | Status | Packages | What it does |
|---|
| SaaS Onboarding Wizard | Available | All packages | SaaS onboarding, quick context collection, compliance setup gate, first-login redirect, and preview flow. |
| Embedded Bitrix24 Onboarding | Available | Starter, Pro, Business, Scale, Enterprise | Embedded auth/session, install/onboard status, embedded consent gate, Smart Process step, and embedded dashboard entry. |