Bitrix24 Marketplace app

Aelo — AI Call & Chat Analytics

The Bitrix24 application that transcribes every call and chat, scores it against a scorecard you define, and writes the verdict straight onto the lead, deal or contact card.

Install from the Marketplace Schedule a demo Read the Bitrix24 setup guide

What the app does inside your portal

A verdict on the CRM card

Quality score, deal probability and attention flags — each with the quote and the timecode it came from — posted to the timeline of the record the conversation belongs to.

The full breakdown in a Smart Process

The app provisions a dedicated “Call data” smart process and files every analysis into it, so the detail stays queryable inside Bitrix24.

Tasks and alerts where the work already happens

A flagged conversation creates a task for the responsible employee and a notification in the portal. There is no second system to keep checking.

Your scorecard, without a developer

Write your own script — its steps and the phrases that must be said — in Script rules, and name the words that must not be said under the project's Analysis & Quality settings. The scorecard is yours, not a generic template.

How it goes live

01
Install from the Marketplace
The app opens inside your Bitrix24 and asks only for the permissions it actually uses.
02
Connect a call source
Bitrix24 telephony, or any PBX or recorder that stores the recordings.
03
Pick or build a scorecard
Start from a template, then tune the metrics in the analysis profile and add your project's forbidden words.
04
Run a conversation
Within about 90 seconds the verdict is on the card, the breakdown is in the smart process, and a task exists if the call needed one.

What it costs

The app itself installs free. Analysis runs on the Aelo cloud service, billed on our side: every workspace starts with 100 analyzed minutes a month at no charge and without a payment card, and paid plans start at $59 per month for 1,000 analyzed minutes. You are billed for analyzed minutes only — seats are unlimited and never change the bill.

See all plans and per-minute rates →

Talk to the people who build it

Questions about the app, a demo on your own portal, or a procurement review — these reach the team directly. Support runs Monday to Friday, 09:00–18:00 CET, and we reply within one business day.

Book a demo

20 minutes on your own portal and your own calls. You leave with a sandbox.

Schedule a demo →

Contact the developer

Anything about the application itself — setup, permissions, behaviour, bugs.

support@aelo.cloud →

Sales and procurement

Volume pricing, enterprise terms, security questionnaires.

sales@aelo.cloud →

Or use the contact form →

Before you install

The installation guide walks through the permissions the app requests, connecting a call source, and the first analysis.

Read the Bitrix24 setup guide →

Application documents: End-User License Agreement·Privacy Policy