TL;DR. Bitrix24 has its own AI (BitrixGPT): it transcribes and basically scores calls right inside the portal. For simple scenarios that can be enough. Aelo solves the same job more deeply: it analyses every call automatically, against your own criteria, with transparent per-minute cost and customer content stored at rest in the EU. It isn’t either/or — it’s a question of whether you need systematic quality control or basic in-box review is enough.
Quick verdict
| Dimension | Aelo | Bitrix24 (built-in AI) |
|---|---|---|
| Call coverage | Auto 100%, every call, no manual run | Manual run on selected calls |
| Scoring criteria | Custom: 25 parameters, per-call-type profiles, your own script | Fixed, no custom checklists |
| Economics | Transparent: one fixed rate per analysed minute, cost of every analysis in the billing log | Inside a paid plan + BitrixGPT subscription |
| Telephony | Omnichannel: any telephony that exposes recordings | Primarily Bitrix24 telephony |
| For integrators | White-label, multi-tenancy | None |
| Data | Customer content stored at rest in the EU; public DPA and sub-processor register | Depends on your portal’s region — verify with Bitrix24 |
| Getting started | Self-serve, 100 free analyzed minutes monthly, no card | Within your existing Bitrix24 plan |
Independent comparison. Bitrix24’s built-in AI is evolving quickly — confirm current capabilities in Bitrix24 documentation before deciding.
What Bitrix24’s built-in AI does
To be fair: BitrixGPT (the 2026 CoPilot rebrand) is a competent baseline AI in the box. It transcribes calls, does basic speech analytics and script scenarios, follows up on video calls, and produces simple call stats. Bitrix24 is moving toward real-time prompts during the call. If you already have the subscription and need to review individual conversations occasionally, the built-in AI may be enough — and that’s a reasonable choice without a separate product.
Where the built-in AI hits its ceiling
- Manual runs. Analysis is triggered on selected calls, not automatically across all of them. Fine for spot checks; not for blanket quality control of 100% of conversations.
- No custom criteria. You can’t define your own scoring scale, mandatory phrases, stop-words, or per-call-type profiles (sales / support / complaint).
- Bitrix24 telephony only. Tied to Bitrix24 telephony, without omnichannel ingest from any PBX that records.
- No white-label or multi-tenancy — critical for integrators running many client portals.
- Data residency needs verifying. Bitrix24 runs cloud portals in several regions, so where your recordings are stored and where its AI processes them depends on your portal’s region and plan — check it against Bitrix24’s own documentation before you rely on it for compliance. Aelo publishes a single answer for every customer: content stored at rest in the EU, Cloudflare edge processing may occur outside the EU, with a published DPA and sub-processor register.
What Aelo does differently
- Automatic analysis of 100% of calls. Every conversation is analysed with no manual run — quality control stops depending on who had time.
- Your own scoring criteria. Prompt Builder: 25 parameters across eight groups and per-call-type profiles. Your script’s own steps and required phrases live in Script rules, and the words that must not be said are a per-project list under Analysis & Quality — all without a developer.
- Transparent economics. You are billed per analysed minute at your plan’s fixed rate (chats per chat), and the cost of every analysis appears in the billing log. Billing is prepaid: processing runs only while there is balance, so no invoice can outrun what you put in.
- Omnichannel. Any telephony that exposes recordings, plus chats; 90+ languages.
- White-label and multi-tenancy for integrators: per-client data isolation, one panel, per-client cost report.
- EU content storage. Customer content is stored at rest in the EU; Cloudflare edge processing may occur outside the EU. The data processor is Auspex Streamline S.L. (Spain), with a published DPA.
- You need every score to be auditable. Each Aelo score points to the exact line in the transcript that earned it — not an opinion, but a citation you can open and replay. Every verdict traces back to the passage and the scorecard version behind it.
Aelo runs natively on top of Bitrix24 (an embedded Marketplace app) and isn’t tied to the built-in AI — it’s a standalone product, not an add-on to BitrixGPT.
Bitrix24 call analytics via API: build or buy
Bitrix24’s REST API hands you raw call data, not analytics: voximplant.statistic.get
returns call history, telephony.externalCall.* registers calls, and transcription,
scoring and reporting stay yours to build and maintain. Aelo is that missing
analytics layer — it writes finished scores onto Bitrix24 records natively, and if
you’d rather integrate yourself, Aelo’s public call analytics API
returns the same structured analysis (summary, quality score, per-criterion
metrics) as JSON.
Pricing comparison
Aelo is priced on one axis — analyzed minutes — and its tiers are public (pricing page):
- Pay as you go — free. 100 analyzed minutes a month, then 6.5¢ per minute.
- Starter — $59/mo. 1,000 minutes (5.9¢/min), plus the public upload API.
- Pro — $129/mo. 2,500 minutes (5.2¢/min).
- Business — $269/mo. 6,000 minutes (4.5¢/min).
- Scale — $559/mo. 14,000 minutes (4.0¢/min).
- Enterprise. Custom volume and rate (≤3.5¢), SLA. Annual billing saves 20%.
Bitrix24’s built-in AI ships inside a paid Bitrix24 plan plus the BitrixGPT subscription (cost varies by region and plan). It doesn’t expose the kind of per-minute cost breakdown Aelo does — check current Bitrix24 terms.
Frequently asked questions
Bitrix24 already analyses calls — why Aelo?
The built-in AI covers basic scenarios with manual runs. You need Aelo when you build quality control systematically: automatic analysis of all calls, your own scoring criteria, transparent economics, and EU content storage at rest.
Does Aelo analyse every call automatically?
Yes. Aelo analyses 100% of calls with no manual run and writes the verdict onto the Bitrix24 record — a score, flags with quote and timecode, and auto-tasks from commitments.
Can I configure my own scoring criteria?
Yes. In Prompt Builder you enable the parameters you need (25 across eight groups) and pick per-call-type profiles; your script’s steps and required phrases go into Script rules, and the words that must not be said into the project’s Analysis & Quality settings. The metric once labelled “Stop words” is now Agent uncertainty — it measures hedging about price, deadlines and promises from a fixed list, and is not the editable one.
Do I need a BitrixGPT subscription to use Aelo?
No. Aelo is a standalone product installed from the Bitrix24 Marketplace and doesn’t require the built-in AI subscription.
Does Aelo work with non-Bitrix24 telephony?
Yes. Aelo ingests recordings from any telephony that exposes them, not only Bitrix24 telephony.
Can I get Bitrix24 call analytics through an API?
Yes, two ways. The native integration writes scores onto Bitrix24 call records
with no code; Aelo’s public API lets you upload call recordings
by file or URL and read the structured analysis back. Bitrix24’s own REST methods
(voximplant.statistic.get, telephony.externalCall.*) expose raw call data but
no scoring — that part you’d have to build yourself.
Where is data stored?
Customer content is stored at rest in the EU; Cloudflare edge processing may occur outside the EU. The data processor is Auspex Streamline S.L. (Spain). The DPA is published at /en/legal/dpa/.
Where can I see live pricing?
Aelo pricing is at /en/pricing/. For Bitrix24’s built-in AI terms, check current Bitrix24 documentation.