TL;DR. Bitrix24 has its own AI (BitrixGPT): it transcribes and basically scores calls right inside the portal. For simple scenarios that can be enough. Aelo solves the same job more deeply: it analyses every call automatically, against your own criteria, with transparent per-minute cost and EU hosting. It isn’t either/or — it’s a question of whether you need systematic quality control or basic in-box review is enough.
Quick verdict
| Dimension | Aelo | Bitrix24 (built-in AI) |
|---|---|---|
| Call coverage | Auto 100%, every call, no manual run | Manual run on selected calls |
| Scoring criteria | Custom: 30+ parameters, per-call-type profiles, your own script | Fixed, no custom checklists |
| Economics | Transparent: ASR minutes and model tokens itemised per analysis, budget limiter | Inside a paid plan + BitrixGPT subscription |
| Telephony | Omnichannel: any telephony that exposes recordings | Primarily Bitrix24 telephony |
| For integrators | White-label, multi-tenancy | None |
| Data | EU hosting (Cloudflare), GDPR-ready | BitrixGPT infrastructure is in Russia |
| Getting started | Self-serve, 30 free analyzed minutes monthly, no card | Within your existing Bitrix24 plan |
Independent comparison. Bitrix24’s built-in AI is evolving quickly — confirm current capabilities in Bitrix24 documentation before deciding.
What Bitrix24’s built-in AI does
To be fair: BitrixGPT (the 2026 CoPilot rebrand) is a competent baseline AI in the box. It transcribes calls, does basic speech analytics and script scenarios, follows up on video calls, and produces simple call stats. Bitrix24 is moving toward real-time prompts during the call. If you already have the subscription and need to review individual conversations occasionally, the built-in AI may be enough — and that’s a reasonable choice without a separate product.
Where the built-in AI hits its ceiling
- Manual runs. Analysis is triggered on selected calls, not automatically across all of them. Fine for spot checks; not for blanket quality control of 100% of conversations.
- No custom criteria. You can’t define your own scoring scale, mandatory phrases, stop-words, or per-call-type profiles (sales / support / complaint).
- Bitrix24 telephony only. Tied to Bitrix24 telephony, without omnichannel ingest from any PBX that records.
- No white-label or multi-tenancy — critical for integrators running many client portals.
- Data residency. BitrixGPT infrastructure is hosted in Russia. For teams that need EU processing for compliance, this is a selection factor. (Stated as a data-residency fact, no judgement.)
What Aelo does differently
- Automatic analysis of 100% of calls. Every conversation is analysed with no manual run — quality control stops depending on who had time.
- Your own scoring criteria. Prompt Builder: 30+ parameters across eight groups, mandatory phrases and stop-words, per-call-type profiles — configured to your script without a developer.
- Transparent economics. Each analysis is itemised: speech-recognition minutes + model tokens + total conversation cost. A budget limiter warns at 80% and auto-pauses at 100% — no invoice surprises.
- Omnichannel. Any telephony that exposes recordings, plus chats; 50+ languages.
- White-label and multi-tenancy for integrators: per-client data isolation, one panel, per-client cost report.
- EU hosting. Calls and transcripts are processed on Cloudflare in the EU; the data processor is Auspex Streamline S.L. (Spain), with a published DPA.
- You need every score to be auditable. Each Aelo score points to the exact line in the transcript that earned it — not an opinion, but a citation you can open and replay. Every verdict traces back to the passage and the scorecard version behind it.
Aelo runs natively on top of Bitrix24 (an embedded Marketplace app) and isn’t tied to the built-in AI — it’s a standalone product, not an add-on to BitrixGPT.
Pricing comparison
Aelo is priced on one axis — analyzed minutes — and its tiers are public (pricing page):
- Pay as you go — free. 30 analyzed minutes a month, then 6.5¢ per minute.
- Starter — $59/mo. 1,000 minutes (5.9¢/min), Bitrix24 integration, alerts and routing rules.
- Pro — $129/mo. 2,500 minutes (5.2¢/min), direct telephony sources, call scripts, email digests.
- Business — $269/mo. 6,000 minutes (4.5¢/min), unlimited projects and scoring profiles.
- Scale — $559/mo. 14,000 minutes (4.0¢/min), up to 100 team members.
- Enterprise. Custom volume and rate (≤3.5¢), SLA. Annual billing saves 20%.
Bitrix24’s built-in AI ships inside a paid Bitrix24 plan plus the BitrixGPT subscription (cost varies by region and plan). It doesn’t expose the kind of per-minute cost breakdown Aelo does — check current Bitrix24 terms.
Frequently asked questions
Bitrix24 already analyses calls — why Aelo?
The built-in AI covers basic scenarios with manual runs. You need Aelo when you build quality control systematically: automatic analysis of all calls, your own scoring criteria, transparent economics, and EU hosting.
Does Aelo analyse every call automatically?
Yes. Aelo analyses 100% of calls with no manual run and writes the verdict onto the Bitrix24 record — a score, flags with quote and timecode, and auto-tasks from commitments.
Can I configure my own scoring criteria?
Yes. In Prompt Builder you enable the parameters you need (30+ across eight groups), set mandatory phrases, stop-words, and per-call-type profiles — no developer.
Do I need a BitrixGPT subscription to use Aelo?
No. Aelo is a standalone product installed from the Bitrix24 Marketplace and doesn’t require the built-in AI subscription.
Does Aelo work with non-Bitrix24 telephony?
Yes. Aelo ingests recordings from any telephony that exposes them, not only Bitrix24 telephony.
Where is data stored?
On Cloudflare with EU data residency; the data processor is Auspex Streamline S.L. (Spain). The DPA is published at /en/legal/dpa/.
Where can I see live pricing?
Aelo pricing is at /en/pricing/. For Bitrix24’s built-in AI terms, check current Bitrix24 documentation.